News in English Nyheder

Join our Panel Discussion: Engineering Quality in Your Stakeholders’ Point of View

I’m having a virtual panel discussion on April 9th with Venkat Ramakrishnan of Ministry of Testing Bangalore. We’re going to talk about quality engineering, specifically about quality as perceived by the stakeholders of the product or service. Follow the link to register – or read on if you want to know a little more!

Here’s an exercise for you in two simple steps:

1) Think about the project or system you’re working on. 2) Then try to put yourself in your users’ shoes and say this out loud:

The test of the system is the satisfaction it gives me. There isn’t any other test!”

Do you feel worried, happy, hopeful, or confident? All three?

I recently worked on a project where we drew a definition of quality as a three layer pyramid. In the middle we put what we knew important about the system: The calculations, decisions, and processes it was implementing had to be correct and follow the rules defined for the domain in which the system was to be implemented.

Below that level we elaborated the many requirements for the system from its specifications.

That’s quality, you might say, and that was in fact our first intuitive reaction: If the system is correct, adhere to requirements and rules, then that would mean that the system is of good quality.

Of course there would be other important things too: Usability for example. But usability would be consequential of correctness since users are important for correctness as they are inputting data into the system, and otherwise using the system.

However, we thought a little more about that, and then we decided to put something else on top of all the correctness and requirements: We put “Happy Users” on top of the pyramid. Everyone in the project wanted happy users, and it was clearly more than a mission. “Happy users” is a quality of the system.

This took some courage as making users happy is really difficult. Robert Pirsig defined quality as the event in which the subject realizes the object. Put in daily langauge terms what he meant was that quality is cognitive, relative, even emotional, and that quality is something you experience and probably even feel, it in a moment working with a product.

Quality is thus not in the product in itself, but something that happens.

Will correctness make a user happy? I sure hope so! But I know from myself that sometimes I’m not happy with correctness. I can become frustrated when people follow rules. Yes, you read me right.

For example I remember the times when I have received a parking fine because I did not notice the parking rules in the area where I was parking. My first reaction has always been anger against the meter man, then anger against the person who hid the sign, and finally anger directed against those who made the rules, put the signs up where I did not notice them, and hired the meter man to issue the fines.

Pirsig also said:

The test of the machine is the satisfaction it gives you. There isn’t any other test. If the machine produces tranquility it’s right. If it disturbs you it’s wrong until either the machine or your mind is changed.

He was talking about a motorcycle, but it applies more or less universally, I think. The final test is in the satisfaction.

Satisfaction and happiness depends on a lot more than corretness. It depends on things like implementation, clarity, communication, reflection, and education. Just to name a few things that comes to my mind when I think about what helps me when I’m trying to make myself happy about something. For example being accepting that I got myself a parking fine. What are my feelings? Why might I feel them? What can I do? (Probably nothing except paying and moving on with other, more important things in life.)

So think of the motorcycle as a metaphor for the system you’re working on and then try to relate to the following two statements: The test of the system is the satisfaction it gives the users and stakeholders. There isn’t any other test.

Please join Venkat and I to discuss if there are ways to engineer happy stakeholders in software systems, and what the role of testing might be in this.

Registration for the event is necessary. Please go here:

Quality Engineering In Action: A Panel Discussion

Friday, Apr 9, 2021, 5:00 PM

Online event

15 Members Attending

Please note: RSVPing here is not sufficient. You need to register at the following link to attend this free event: About the talk: “Achieving superior Quality has been focus of organizations for decades. A lot of methodologies and processes have been designed in the past, and have been followed to a…

Check out this Meetup →

News in English

I'll be playing and (talking about) failing at ConTEST New York

I’m really looking forward to ConTEST in New York on November 29th – December 1st.
I will be presenting in two sessions at the conference: One on play, which I’ll do with Jess Ingrassellino, and one sharing my experiences performing great testing by embracing failure.
I know what you’re thinking: “I don’t play at work; I work, and I certainly don’t fail at my job.”
I appreciate that. Really!
But we also know that people who play well perform better, and that the best way of learning is through failure. In these turbulent times, playing and maintaining a readiness for learning seems more important than ever.
I think that soon HR people will want to read about failures, not successes, in resumes. People will reflect, talk and care about failures more than successes. We need to create a positive brand out of the failures of course, i.e. share narratives about what we have learned – and might still be learning.
Apart from that, I can’t tell you much about my talk on failure yet, as I’m still thinking about how to structure it and which of my own failures I will be sharing. They keep popping up and deciding which ones I’ll start with, go through, and end with is difficult.
Jess and I did our session on play first time at the CounterPlay conference in Aarhus, Denmark in March, then a few days later in Copenhagen, so I can share some more on that.
One of the good things about Denmark is that we have a culture that generally value playing.
We finally now even have wide support for more play in the parliament as they are currently working on legislation to stop kindergartens from having agendas fully focused on learning. They are putting free play back at the top for our children. The decision is backed by strong research showing that children that play freely perform better when they grow up.
I spent my time in kindergarten in a forest, where we played and explored all day long. I like going back to the particular forest from time to time and feel like “little Anders” again.
I take this as a reminder that we benefit from to re-connecting to our inner playful child from time to time. Tt makes us happy, but also makes us better performers. Even when problems queue and we need to be ok with being at risk failing.
The session at ConTEST will be a safe place to play. We will introduce participants to musical exercises that everybody can perform.
Jess has a doctorate in music education and is a virtuos violionist, and we will experience her play her beautiful instrument and teach us to perform in ways we probably thought we could not.
ConTEST has allocated us one hour, and we will make sure we have time to engage conversation about the good things we find in playing – conversations which you can take with you and continue at work.
A tester who participated in our workshop when we did it in Copenhagen recently came back to me about his experience:
“I didn’t get exactly what happened…”
“But you seemed to enjoy it?”
And that’s really all Jess and I ask you to: Engage and enjoy.
You may not feel you “get it”, but that’s part of playing: Performing without having to necessarily “get it”.
I hope you’ll join me at ConTEST!

Lacking a photo of me playing, here are my sons Jens and Troels playing with our poodle Terry in a forest.

News in English

Chaos to Kairos – NYC May 1st session on playful testing skills with music and philosophy

Jessica Ingrassellino and I will perform a workshop at the NYC Testers Meetup on Monday May 1st during the Test Leadership Congress. Join the meetup to participate.
The session will be based on the workshop we did at CounterPlay, an international play festival which took place in March in Aarhus, Denmark. Titled “Playful Software Exploration” the topic was value driven improvisation skills in testing. Together with the participants we tested, performed music and formed a philosophical, protreptic circle
The somewhat disturbing background of the workshop is that in a performance oriented and individualized tech industry, we are expected to drive ourselves to be the best in a complex or even chaotic reality. Remaining true to our professional and personal values while staying sane and ready to act and perform every day can be very challenging.
Our CounterPlay workshop was a success. Collaboratively we gained sense of and got to the core of important values in testing. We were even interviewed for the popular show “The Harddisk” on Danish national radio.
This time we would like to playfully explore the significance of Kairos in testing.
Kairos is Greek and means the supreme moment in which the future is transformed to the past with a particularly fruitful outcome. Kairos is important in rhetorics because while there are rules of good communication, there are moments in which speaking and acting is particularly fruitful: There is a time and space for the good talk. And even the best performance will fail if kairos is not considered.
This is an aspect of all improvisation and play, and good testing is in many ways always an improvised, playful act.
We know it when we perform exploratory testing.
But even when testing is turned into a controlled and scripted process, it makes sense to perceive testing in the microscope as a playful exploration and experimentation with potential and actual outcomes – even outcomes beyond the directly observable testing results: E.g. learning points for developers and management.
At the core is that testing makes a difference for people around us, even those who are not directly involved in testing and developing.
So let’s think beyond the processes, and functional and technical perspectives on testing, and explore software testing as a playful and human event with potential to create order in due time.
No prior knowledge or talents are required to join the workshop. But bring curiosity about values in testing, and be ready to play and improvise, introspect and think and reflect abstractly.
Jess and Anders

Nyheder på dansk

Kunsten at tvivle: Proptreptisk samtalesalon nr. 8

Det er videnskaben, der bærer vores samfund i dag, og med den følger søgen efter forståelse. Med forståelse kan vi skabe nyt og blive rigere og sundere.
Forståelse indebærer, at vi indtager et standpunkt, altså står ét bestemt sted. Dermed stiller vi os i modsætning til andre standpunkter: Forstår vi noget, kan vi ikke indtage flere modstridende standpunkter om det, vi forstår.
Så med forståelse følger holdning.
Holdning baseret på forståelse virker vigtigere end noget andet, når vi skal tage store beslutninger. Hvordan mon statsministeren eller præsidenten tænker, når han skal sende sit land i krig: Tvivler han og ryster på hånden? Eller har han læst og forstået situationen eksakt og præcist og udmønter derefter forståelsen i handlekraft?
Visheden, der følger med forståelsen, giver sikkerhed og signalerer styrke. Dens modstykke, tvivlen, kan være tegn på uduelighed og svaghed.
Men måske rummer tvivlen alligevel noget godt?
Mange krige har i eftertidens dom vist sig meningsløse og måske mest baseret på rygter og løgne. Vi ved det egentlig godt: Tit søger folk jo ukritisk efter vished og giver måske sig selv og andre indtryk af sikkerhed og styrke men snyder i sidste ende kun sig selv og andre.
Måske findes der en værdifuld, reflekterende tvivl, en dyd, som vi som ledere og mennesker bør kende og opdyrke for at bevare og udvikle kritisk sans og en sans for de sandheder, der rummer nuancer, der ikke kan måles videnskabeligt og sikkert?
Det kræver mod at tvivle, men tvivlen må i alle tilfælde være nødvendig, for at vi personligt og organisatorisk kan mestre de irrationelle psykologiske for-forståelser og mavereaktioner, som alle mennesker trækkes med.
Ja måske er tvivlen ligefrem en forudsætning for at kunne handle empatisk og begavet i det daglige?
I denne ottende samtalesalon vil vi derfor lede efter værdier i og omkring tvivlen, ja dyrke selve kunsten at tvivle.
Tilmelding er obligatorisk – og det er afmelding i øvrigt også, hvis du bliver forhindret. Hvis vi har tomme stole, vil vi nemlig gerne kunne give dem til andre interesserede.
Vi glæder os til at se dig!
Dato: 15. maj 2017
Tidspunkt: 16.00 – 18.30
Sted: Gjesing Coaching, Prinsesse Charlottesgade 31, kld, 2200 København N
Tilmelding til: (obligatorisk af hensyn til forplejning)
Kærlige hilsner
Karen og Anders

News in English Nyheder

Protreptic Salon 7: Play and Passion

We hereby invite to the 7th protreptic salon in Copenhagen, this time with Jess Ingrassellino from New York – and for the first time in English.
Join Jess, Karen, and I in a salon with the theme “Play and Passion”:
Growing up, we become serious and think that play is childish behavior to be abandoned. Later we discover that the truth about play is more nuanced.
Play represents a very human aspect of life and it seems to have power to connect us to passions and personal values even in difficult situations.
The subject we would like to explore is how we stay true to ourselves, thrive, and face challenges of our professional roles in playful ways.
We wish to uncover wisdom about how we can playfully be productive, nurture our relations, and perhaps even serve higher causes.
Be quick to apply for this unique and intimate salon with music and philosophical dialogue.
Date: April 3rd 2017
Time: 16.00 – 18.30
Where: Gjesing Coaching, Prinsesse Charlottesgade 31, kld, 2200 København N
Apply to:
Should you have registered, but be unable to participate, please let us know as the number of chairs we can fit in is limited and we’d love to share with someone else if you can’t make it.

Jessica Ingrassellino is a musician, teacher, philosopher, researcher, programmer, business owner, and software tester from New York. Prior to her life as a software tester, she was a full-time music teacher in New York City public schools. In 2015, she completed a dissertation about assessment and school music; in 2016, she wrote “Python Projects for Kids“. Currently, she test software at She also runs, working within the New York metropolitan area to bring improvisatory, imaginative coding education to underserved communities.

Nyheder Nyheder på dansk

Invitation til protreptisk samtalesalon 6: Hvad med generøsiteten?

Billederne af den tilsyneladende generøse præsident, der ved indsættelsen selvsikkert og iscenesat giver magten tilbage til folket var et tema på de sociale medier. Han sammenlignedes med en bestemt tyran fra en Batman-film, der brugte samme ord og udtryk. Det er urkomisk og skræmmende på én gang. Tiden vil vise, hvad der sker i USA nu.
Når jeg tænker på frihed og ansvar, så kommer relationen til mine medmennesker altid og forplumrer billedet af den våde drøm om at kun at være mig selv nærmest. Drømmen bliver et mareridt. For, hvem ønsker at være i fuld kontrol over sit liv og dermed alt omkring omgivelserne? Er man så ikke helt alene om det hele, og dermed helt, helt ensom?
Jeg må derfor straks vende tilbage til tankerne om, at min frihed kun kan leve i fællesskab med mine medmennesker, og deraf opstår vist nødvendigheden af noget ”givende”, ikke kun i en større sags tjeneste, eller blot for kollektivets skyld.
Jeg kan simpelthen ikke føle mig fri uden at give.
Temaet for næste samtalesalon er generøsitet, for vi er nysgerrige på, hvad vi mon kan finde ud af ved samtalen om den. Den er så smuk og fin, men det kunne jo for eksempel også tænkes, at der ind imellem skulle sættes grænser for den? Vi ved det ikke.
Tilmelding er obligatorisk- og det er afmelding i øvrigt også, hvis du bliver forhindret. Hvis vi har tomme stole vil vi nemlig gerne kunne give dem til andre interesserede.
Vi glæder os til at se dig!
Dato: 6. marts 2017
Tidspunkt: 16.00 – 18.30
Sted: Gjesing Coaching, Prinsesse Charlottesgade 31, kld, 2200 København N
Tilmelding til: (obligatorisk af hensyn til forplejning)
Kærlige hilsner
Karen og Anders

News in English

January 24th: Meetup on Risk Based Testing Strategy

On Tuesday Janaury 24th, we will be hosting a meetup on Risk Based Testing Strategy under Ministry of Testing Copenhagen Meetup group in Herlev.
Make sure you register as a member of the Ministry of Testing Copenhagen meetup group to stay tuned when new meetups are announced.
Also, don’t miss the Ministry of Testing home page to learn about other meetups, TestBash, news, and lots of useful testing resources.

Nyheder Nyheder på dansk

9. januar: Protreptisk samtalesalon 5 om det frie ansvar

Med frihed følger ansvar. Det er elementært, men kan måske alligevel være svært at acceptere. For hvordan kan jeg være fri, hvis jeg er tynget af ansvarets åg? Kan jeg overhovedet bære den store ansvarlighed?
Tænk, at kunne give sig hen, give den gas, leve livet som det er – og som man selv er! Dét må da være ægte frihed. Det er i alle tilfælde en forestilling man kun kan begære.
Men så bobler alligevel passionen og engagementet. Alt det jeg af min egen fri vilje brænder for, og når jeg tænker efter, dét jeg er klar til at kæmpe for. For mig selv, men måske især for noget større end mig.
Måske er ansvar og den endnu sværere ansvarlighed alligevel noget smukt som er værd at stræbe efter, ja ligefrem begære?
Lad os finde ud af det. Den foregående, fjerde protreptiske samtalesalon havde frihed som omdrejningspunkt for samtalen. Nu er turen kommet til ansvar.
Vi samles i en “visdomscirkel”, vender os mod os selv og hinanden, og i faciliteret samtale konfronterer vi grundværdierne. Deltagelse er gratis, men hvis du kan, så medbring gerne 50 kr til kassen vi bruger på forplejning.
Der kræves ingen forudsætninger at deltage udover en interesse for samtalen, der opstår.
Dato: 9. januar 2016
Tidspunkt: 16.00 – 18.30
Sted: Gjesing Coaching, Prinsesse Charlottesgade 31, kld, 2200 København N
Tilmelding til: (obligatorisk af hensyn til forplejning)
Venlige hilsner
Karen Gjesing
Gjesing Coaching / 35 37 82 04
Anders Dinsen
ASYM APS / 28 18 49 25

Nyheder Nyheder på dansk

10. oktober: Protreptisk samtalesalon 4: Kontrol er frihed, men er vores frihed blevet kontrolleret?

Det var spændende at lege med det store spørgsmål “hvem er jeg?” i august. Gode fortællinger og indslag formede sig og vendte os mod værdierne, og vi opdagede, at nok er vores værdier meget personlige, men vi er dog bundet sammen af dem mens vi vandrer på de stejle skrænter på bjerget.
Det kan være svært at vide, hvem man er. Engang var det myndighederne, der vidste det. Det slog mig forleden, at i dag er det Outlook, Facebook og Google der ved det.
De senere år er der sket noget i arbejdslivet og måske også i dagliglivet, for kontrollen har udviklet sig i takt med at it er alle vegne. Systemerne i samfundet er også blevet mere og mere kontrollerende i samme takt. Kontrollen fylder.
Men hvad med friheden?
Min kloge søn siger, at kontrol er frihed. Det er noget med at have kontrol, men også at være kontrolleret. At have frihed til kontrol. At kunne kontrollere sig til frihed. …
Det er vi nysgerrige på og derfor inviterer til samtale om frihed, der er knyttet til alle de fire menneskelige værdier, det gode, det sande, det smukke og det retfærdige.
Som altid i samtalesalonen er alle frie til at sige og tænke, hvad vi kan om emnet, og undervejs, denne gang, vil Karen tale om selve protreptikken.
Skynd dig at melde dig til, for vi har valgt at begrænse antallet af deltagere i kredsen til otte.
Dato: 10. oktober 2016
Tidspunkt: 16.00 – 18.30
Sted: Gjesing Coaching, Prinsesse Charlottesgade 31, kld, 2200 København N
Tilmelding til: (obligatorisk af hensyn til forplejning)
Venlige hilsner
Karen Gjesing
Gjesing Coaching / 35 37 82 04
Anders Dinsen
ASYM APS / 28 18 49 25

Tag trappen ned og hop i. Vi svømmer en tur i begrebet “frihed”.

Nyheder Nyheder på dansk

29. august: Protreptisk samtalesalon 3, "Hvem er jeg?"

Vi inviterer hermed til den tredje protreptiske samtalesalon. Første gang talte vi om dømmekraften, så om selv-ledelse. Denne gang bliver emnet det helt personlige, idet vi lader samtalen dreje sig om spørgsmålet:

Hvem er jeg?

I det danske sprog anno 2016 er identitet det vi signalerer og viser frem. Måske er det en måde at retfærdiggøre os selv? Måske vi kæmper for at få lov at være noget for andre?
Men jeg er ikke kun ydre. Jeg har en indre oplevelse af mig selv. Har jeg mon en kerne, der er mig og som jeg kan finde? Kierkegaard taler om at jeg er forholdet til forholdet og jeg skal vælge mig selv. Der er mange perspektiver på det. Ole Fogh Kirkeby har skrevet en lille bog om det man måske kan vide om sig selv. Den er næsten et katalog over perspektiver på det filosofiske spørgsmål som vi i tiden er nok mere optaget af end nogensinde før: Hvem er jeg?
Lad os denne gang tage en runde omkring de grundlæggende menneskelige værdier for at finde ud af om de kan tegne et billede af ”mig selv” som det kommer til udtryk gennem mine tanker, handlinger, valg, fortællinger, digte, kunst…
Hvis du har noget du værdsætter og som måske siger noget værdifuldt om dig selv – det kan være noget håndgribeligt som en tekst, et digt, et kunstværk, men det kan også være en fortælling eller et stykke musik – så tag det endelig med så vi kan bruge det i samtalen.
Du er velkommen til at tage en ven eller bekendt med. Nye såvel som tidligere deltagere er meget velkomne.
Dato: 29. august 2016
Tidspunkt: 16.00 – 18.30
Sted: Gjesing Coaching, Prinsesse Charlottesgade 31, kld, 2200 København N
Tilmelding til: (obligatorisk af hensyn til forplejning)
Venlige hilsner
Karen Gjesing
Gjesing Coaching / 35 37 82 04
Anders Dinsen
ASYM APS / 28 18 49 25
Hvem er jeg